Happy Money Review (Previously Payoff Personal Loan)

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If your high-interest credit card debt is hurting your ability to get ahead financially, it may be time to consider a debt consolidation loan. This Happy Money Review will show you one way to do that.

Debt consolidation loans can make it possible to lower your interest rate, save money and boost your overall credit score.

In recent years, there have been a growing number of online-only companies offering a cheaper and more streamlined alternative to traditional bank loans.

Happy Money is one company offering credit card consolidation loans with minimal fees, a transparent application process and flexible terms.

The company promises to not only help consumers reduce their debt, but improve their overall credit score and financial situation.

4.2
Overall Rating

Summary

There is something to be said for Happy Money’s primary emphasis on credit card debt consolidation, as the company can focus on doing one thing and doing it well.

  • Competitive Rates

    4.5

  • Fees

    4

  • Customer service

    4

Pros

  • Competitive rates
  • Easy application
  • No prepayment fees

Cons

  • Online only
  • Credit card debit only
  • Higher fees

What is Happy Money?

Happy Money home

Happy Money is a financial services company based in Costa Mesa, Calif. offering personal loans for people looking to consolidate credit card debt.

In its time in business, Happy Money (formerly Payoff Personal Loan) has helped over 236,000 members consolidate over $4.3 billion in debt.

The company allows borrowers to essentially convert multiple revolving credit card balances into a single, fixed-rate installment loan.

Marketing itself as a simpler alternative to traditional banks, Happy Money offers relatively low interest rates and minimal fees.

How Does Happy Money Work?

Happy Money offers loans of between $5,000 and $40,000 with interest rates that range from 5.65% (5.99% APR) to 22.59% (24.99% APR).

(APR, or annual percentage rate, includes your interest rate and any fees.)

Some states may have higher minimum loan requirements, and it’s worth noting that with Happy Money, any loan larger than $15,000 has a minimum APR of 6.99%.

Simple Loan Application Process

Happy Money loans are straightforward. Just hit the Check My Rate button at the top of the Happy Money homepage and follow the application directions.

Loan determination is based on your credit, income and savings information. You do need to have a minimum FICO score of 600 to be approved.

The Application Process

You can get started with Happy Money by clicking a link reading, “Check My Rate.” This takes you to a series of pages where you’ll enter in some required information.

Happy Money asks for the following details:

  • Your name
  • Mailing address
  • Mobile phone number (or landline if you don’t have one)
  • Personal gross annual income (not your household income)
  • Monthly mortgage or rent payment
  • An email address and password
  • Amount of credit card debt you want paid off

Note: Checking for a rate is considered a “soft pull” of your credit report and has no impact on your credit score.

One you enter this information, you’ll be asked to formally apply for the loan.

That’s when you’ll say precisely how much you’ll be borrowing and how much time you want to have to pay it back.

The company claims that approval takes take three to seven business days, and you’ll need to wait another three to six days to receive your funds.

Money is deposited into the checking account you provided during the application process.

Because Happy Money places a focus on credit card consolidation, it can directly help pay off your credit cards.

Alternatively, funds are deposited into your bank and it’s up to you to use the money to pay the credit card companies.

Customized Loan Options

If you are approved, Happy Money will work with you to discuss loan options such as interest rate, loan term and payment.

Once you’ve decided on those terms, they’ll send paperwork for you to sign electronically.

After signing is complete, your loan amount will be transferred to the bank account of your choosing.

You also have the option of having Happy Money pay off your credit cards directly.

Of course, you’ll be expected to pay the loan back, plus interest, by making monthly payments.

Terms of Happy Money loans range from two to five years.

Other Loan Options

Happy Money is designed for credit card debt consolidation, but may be able to help with loans for other purposes.

For example, Happy Money is partnering with College Avenue Student Loans to join the list of companies that offer student loan consolidation.

Interest Rates and Terms

As stated above, Happy Money offers loans of between $5,000 and $40,000 with terms between two and five years. Interest rates range from 5.65% (5.99% APR) to 22.59% (24.99% APR).

The rate you receive depends on your credit score and credit history. In general, Happy Money’s rates appear to be lower than most banks’.

Bankrate.com notes that 5.99% is among the lowest rate offered anywhere, rivaled only by those from SoFi, BestEgg, Barclays and Freedom Plus.

Improve Your Credit Score

Happy Money focused on customer

Happy Money says its goal is to not only help people reduce their credit card debt, but improve their FICO credit scores by as much as 40 points.

No company can guarantee that it will improve your credit score.

But Happy Money claims that it has seen success in boosting FICO Credit scores among its borrowers, though individual experiences will vary.

The company says that members who use a Happy Money loan to eliminate at least $5,000 of credit card balances see an average credit score increase of 40 points within four months of receiving the loan.

With Happy Money, you are replacing revolving debt from credit cards with an installment loan.

By itself, this won’t make much difference to your credit score. With either credit cards or an installment loan, the most important thing is to make payments on time.

However, with an installment loan, the payments are fixed. Debt from credit cards, on the other hand, can rise and fall depending on what you spend.

And with credit cards, if you use too much of your available credit, you could see your credit score drop.

Personal Assistance

One of the unique things about Happy Money is that it offers a team of people to guide you in not only paying off your loan but getting fully out of debt.

The company has a Member Experience Team that will call you when you initially receive your loan, then check in on a quarterly basis.

These team members will give you guidance on which credit cards to pay off first, and offer tips on improving your overall personal finances.

When you get a loan through Happy Money you will be provided a series of quizzes to assess your financial health and habits.

These quizzes are supposedly guided by science and will be used by Happy Money employees to tailor their advice and help you form a plan to pay off your loan and ultimately boost your credit score.

Happy Money also may offer job loss support, but stops short of promising it will suspend your payments if you become unemployed.

“We understand things happen,” Happy Money says on its website. “If you lose your job, just let us know. We’ll work with you on your payments.”

This is in contrast to one key competitor, SoFi, which will suspend monthly payment requirements for up to 12 months if you lose your job through no fault of your own.

Privacy and Security

Happy Money uses 256-bit encryption on all its transactions.

It utilizes security solutions from McAfee Secure, and deploys security experts to conduct vulnerability assessments and periodic reviews.

Happy Money says it uses cookies to track your visits to its website. Of course, this is commonplace in today’s world.

By signing on with Happy Money, you will have to share some of your personal information. There’s no way around this.

Happy Money privacy policy

In its privacy policy, the company notes that it can collect the following:

  • Name, address, phone number and email address
  • Financial accounts
  • Personal preferences, such as the related services you use
  • Specific demographic information such as age and gender
  • Information on how you use the products and services offered
  • Credit reference information, including Social Security number, income, and employment status
  • Information from social networking sites, which it claims it may use to “individualize your experience”

Happy Money says it reserves the right to contact you with solicitations for products and services, including “without limitation, notification of offers, coupons, newsletters, and other communications.”

How Much Does Happy Money Cost?

One of Happy Money’s biggest selling points is its lack of fees compared to most lenders.

The company has eliminated all fees, except for an origination fee of between 0% and 5% depending on the loan and borrower.

Happy Money fees waived

You would pay this fee once, when your loan is issued.

With Happy Money, there is no prepayment penalty, no application fee, no late fees, no check processing fee, and no annual fee.

But there is some fine print to note here. Happy Money specifically states that it has combined the origination fee and loan maintenance fee into one.

This is important to know, because a typical origination fee is between 0.5% and 1%.

Thus Happy Money’s origination fee may seem higher because of combining the two fees into one.

Who is Happy Money For?

Happy Money is geared toward people who are seeking to consolidate credit card debt, but still have reasonably good credit.

It’s also a good option for people who are comfortable performing financial transactions online.

Happy Money offers a refreshingly clear explanation of the criteria for being approved for a loan.

The key factors are:

  • A FICO credit score of 600 or higher. (This is on the top end of what’s considered a “fair” credit score.)
  • A debt-to-income ratio of 50% or less. (Debt-to-income ratio is the percentage of your gross monthly income that goes toward paying off debt.)
  • Three years of good credit.
  • At least two open lines of credit in good standing, and no installment loans in the last 12 months.
  • No delinquencies of more than 90 days within the last 12 months.

Happy Money loans are not offered in Massachusetts, Mississippi, Nebraska, Nevada or West Virginia.

Is Happy Money Legit?

Yes, Happy Money is an established fintech company. They work with strategic innovation partners that are mission-aligned financial institutions.

These partners have 5 years of long-standing partnerships with financial institutions carrying over $75B in assets. Happy Money has helped over 236,000 members since inception and providing over $4.3 Billion in loans.

Happy Money Reviews

Happy Money definitely makes it easy to pay your bills. We found reviews to be a love hate relationship. The company overall fairs well on Trustpilot.

The app stores had mixed reviews. The developers pay close attention to negative feedback and want to work with the customer to fix any bugs.

SiteRatingNumber of Reviews
Apple App Store3.2 out of 547
Google Play3.1 out of 527
Trustpilot4.5 out of 5192

Great concept, clean layout. Love the home dashboard and can see my balance details at a glance. As others have mentioned, several frustrating bugs. – Ian T.

Skeptical at first but the Happy Money Payoff loan proved me wrong! – Elizabeth

Happy Money FAQ

Who are Happy Money’s lending partners?

Happy Money does not originate loans itself, but instead works with lending partners.

There are currently four partners working with Happy Money:

Alliant: The nation’s eighth-largest credit union, based in Chicago.
First Electronic Bank: A state-chartered bank based in Salt Lake City, Utah.Besides Happy Money,it offers loans through other companies including Blipay, Fundbox, Personify and Genesis Financial Solutions.
First Tech Federal Credit Union: Credit union based in Beaverton, Oregon offering 40 branches in the Pacific Northwest.
TechCU Technology Credit Union: A small credit union based in Silicon Valley.

How do I make payments on my Happy Money loan?


Making monthly payments on your Happy Money loan is fairly straightforward. You can set up automatic payments and have the money withdrawn from your checking account.

You can also pay by check. The website will also allow you to make extra payments. If you make an extra payment via check, you must specify it as such on the memo portion of the check.


If you want to change the due date of your monthly payment you can, but only once in a 12-month period.

Happy Money does not offer a smartphone app, though your account can be accessed via a mobile version of the website.

What are Happy Money’s customer service options?

Happy Money offers 7-day-a-week customer service via phone and email.

What happens if I make a late payment on my Happy Money loan?

While Happy Money does not charge late fees for tardy payments, this does not mean that there is no consequence to failing to pay your bill on time.

Loans will still continue to accrue interest if payments are not made, and missing payments entirely could result in a default of your loan. This would be harmful to your credit.

If you do find yourself unable to make a payment on time, a Happy Money team member could offer guidance and help create a plan for you to get back on track.

A Happy Money Loan Example

To demonstrate how theHappy Money loan works, let’s say I am approved for a loan of $15,000, to be paid back over four years.

And let’s say (due to my good credit!) I get an APR of 7%. Based on these conditions, I will be required to make a monthly payment of $359.19 each month.

Over the four years, I’ll pay the $15,000 of principal, plus $2,241.30 in interest.

If I were to shorten the term to three years, my payment would be $463.16, or more than $100 higher.

However, I’d end up paying only $1,673 in interest, for a total savings of nearly $600.

Customer Service

Happy Money is an online-only company, so there’s no way to speak to a customer service representative in person.

However, you can talk with a human being by phone, chat or email.

Phone customer service is available from 8 a.m. to 5 p.m. Pacific Time by calling 1-800-878-0901. Email support is available through [email protected]

Risks of Debt Consolidation Loans

Any loan comes with risk. A debt consolidation loan can make your life easier by reducing many payments into one, and potentially lowering monthly payments.

It is still a new loan with terms and conditions that you need to abide by.

First, you must understand that when you apply for a debt consolidation loan, it triggers a hard pull of your credit report, which could result in a lower credit score.

Second, it’s important to pay attention to the length of the term on the consolidation loan.

A company may entice you by showing you how it can lower monthly payments, without you realizing that the loan is simply spread out over a longer period of time.

Remember that the longer the loan, the more interest you will end up paying.

Another crucial thing to consider is that a debt consolidation loan, by itself, may not solve the underlying problems that led you into credit card to begin with.

Are you still spending more than you are earning?

Continuing to make just the minimum payments on credit cards? Are you still purchasing items you don’t need?

Are you taking time to track spending and create budgets?

If you continue racking up new credit card debt, a debt consolidation loan could only add to your debt. You could end up worse off than when you started.

Happy Money Pros and Cons

Pros

If you have a sizable amount of high-interest debt, you may be able to save money through a Happy Money loan.

Happy Money’s interest rates are among the best in the nation, and the company offers a support team to help you not only pay off your loan but improve your finances overall.

Some other positives:

  • Easy application process
  • Clean website interface
  • No fees for early prepayment, maintenance or late payment
  • Loans are unsecured, meaning that you don’t have to put up your house or other assets as collateral

Cons

Happy Money isn’t for everyone. For one thing, it is designed for credit card debt consolidation only.

If you have other kinds of debt, you might not be able to benefit from a Payoff loan.

In addition, as Happy Money is an online-only lender, you must be comfortable with the idea of borrowing from an institution with no brick-and-mortar locations.

Perhaps most crucially, Happy Money tends to lend only to those with good credit scores.

People with poor credit, or even good credit but a limited history, may not be qualify for a loan.

This creates a paradoxical situation; those with high levels of credit card debt might benefit most from a consolidation loan through Happy Money, but their debt levels may be the precise reason they could be turned down.

Other drawbacks:

  • No dedicated mobile app
  • Higher minimum interest rates on loans of $15,000 or more
  • Fewer loan term options than some competitors
  • High origination fee
  • No formal unemployment protection

Happy Money Alternatives

There are a number of other companies that offer services similar to Happy Money’s.

  • SoFi: Online-only lender offering personal loans with terms as long as seven years and low APR. SoFi personal loans have no fees.
  • Upstart: Offering three- and five-year loans of between $1,000 and $50,000 with APRs ranging from 7.54% to 35.99%.
  • BestEgg: Another online lender offering an APR as low as 5.99%. It offers the ability to get loan money within as little as a day. To qualify for the lowest rate, you’ll need an income of at least $100,000 and credit score above 700.
  • Marcus By Goldman Sachs: Offers no-fee, fixed-rate loans of between $3,500 and $40,000. APRs range from 5.99% to 28.99% with loan terms of three to six years.
  • Discover Personal Loans: From the same company as Discover credit cards, offering personal loans of up to $35,000 with no fees. Offers fixed rates with APRs between 6.99% and 24.99%.
  • Prosper: Another peer-to-peer lender offering APRs of 6.95% to 35.99% on loans of up to $40,000. Prosper says it will soon offer home equity lines of credit.

One other alternative to Happy Money is to examine a balance transfer credit card.

Many credit cards allow you to transfer the balance of your other credit cards and pay no interest for a set time period, up to 21 months.

This could save you money in interest, but could be risky if you don’t have your balance paid off before the promotional period ends, as the interest rate after that could be high.

Summary

There are many online personal loan companies out there with similar rates and services, so it’s hard to unequivocally declare Happy Money better or worse than any other.

But, Happy Money is a simple solution for those with good credit scores who are nonetheless burdened by high levels of credit card debt.

Its rates are competitive, and it is unique in its ability to offer one-on-one personal finance counseling.

There is something to be said for Happy Money’s primary emphasis on credit card debt consolidation, as the company can focus on doing one thing and doing it well.

This focus also offers the potential for customers to actually reduce their debt level instead of increase it.

Remember, of course, that it all comes down to you and your commitment to eliminating debt through smart financial choices.

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