Poshmark Review: Is It Worth It to Buy and Sell Used Clothes?

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What is Poshmark?

Poshmark is an app to buy and sell gently used items, mostly geared to designer and name band clothing. You need to download the free app. Buying and selling is mainly done through the app, although you can also do this from the desktop version of the website.

The app first launched in 2011 by Silicon Valley entrepreneur Manish Chandra, former founder of online shopping site, Kaboodle.

Poshmark embraces a socially-focused buying and selling experience. Potential buyers can “like” items and ask you questions directly on the page the item is listed.

They can also follow your closet, if they like your style. Gaining followers is a great way to build your customer pool, if you are interested in selling more items.

Poshmark
4.5

Summary

If you have a lot of things to sell, you can set up your own store on Poshmark. If you appreciate simplicity over fees, then Poshmark might be your best choice. However, if you’re concerned about fees, you might consider eBay, LetGo or even Craigslist or similar.

Why I Started Using Poshmark

Six years ago, I started an eBay store just to get rid of clothing, shoes and accessories I no longer wanted. I had a bit of a shopping addiction, but that’s a totally different story.

At the time, handy selling apps like Poshmark weren’t as popular, so I used eBay, which was both a blessing a curse. A blessing because I did eventually manage to sell everything I posted, but a curse because the simplest tasks would take me forever to figure out! I still remember feeling overwhelmed with all the selling tools and information on eBay after signing up to sell.

In my opinion, eBay doesn’t have the most user-friendly platform to buy or sell. While it’s improved greatly since 2012, I don’t find it as easy to use as Poshmark.

Pros of Poshmark

In the last few years, I started using Poshmark upon recommendation from a friend who was using it to get rid of her designer duds for some extra cash. I had never heard of it, but she seemed to be selling well, so I switched and started using Poshmark.

I quickly learned Poshmark is awesome! It’s simple to post items directly from the app, communicate with buyers, and understand flat fees for shipping.

Easy Shipping

The shipping is really simple, as they do a flat rate shipping of $6.49 and the buyer pays this. You can print a shipping label from Poshmark and ship Priority Mail via USPS. You should also know that Poshmark only ships to the U.S.

Cons of Poshmark

Simplicity comes at a price, and Poshmark takes a 20 percent cut of your sales. So, I should note that I still use eBay from time to time because I find that the fees aren’t as high.

Poshmark Favors the Buyer vs Seller

The way Poshmark is set up is really geared to the buyer. If the buyer happens to be unhappy with your item for whatever reason, they can open a claim and return the item to you.

Another downside to using Poshmark as a seller is that you can’t get paid until after the buyer receives your item and “accepts” the purchase. The buyer has three days to do this. Poshmark then releases your funds on the fourth day, and you have the option to release the funds or spend it on Poshmark.

This means you actually don’t get the funds until the buyer receives the item and marks it as accepted on the app. It’s a longer waiting period, especially if your item gets lost or delayed from USPS.

Let’s say the buyer isn’t happy with the item, for whatever reason. They can use this three-day window to contest or return the item, in which case you won’t get paid.

Poshmark May Not Be the Best Option for a Store

If you plan on selling a lot of items and want to form a business around selling gently used clothing, Poshmark probably isn’t the best platform because of the high commission fee of 20 percent. You’re probably better off starting your own e-commerce store using a site like Shopify.

Socially-focused Means Lots of Time Engaging With Customers

Customers are allowed to post questions and comments directly on the item’s page, so there can be a lot of questions, which can take up a lot of your time to answer.

While there’s nothing wrong with answering questions customers may have, getting pinged constantly isn’t the most ideal situation either.

I’ve heard of sellers complaining about having to answer tons of questions about size, color, etc., but resulting in very little buying.

The goal of selling is to not have it take up too much of your time, since, as they say, time is money.

Poshmark’s Fees

Embracing simplicity, Poshmark’s fees are straightforward. For sales under $15, they take a flat fee of $2.95, so if you sold a dress for $14, you’d pocket $11.05.

If the cost of the item is higher than $15, Poshmark takes a 20 percent cut. So imagine selling that same dress for $16 and you’d pocket $12.80.

Once your sale has been delivered and received by your buyer, the earnings from your sale are yours.

How to Use Poshmark

When you’re ready to sell, download the app to your phone.

When posting your items, Poshmark asks you if it can access your camera on your phone, and from there, all you need to do is take the photos and post it with a description. Sounds easy, but there are some tricks and ways to get more shoppers to your items.

The Power of Photos

I admit I had a leg up on selling online because I previously had my eBay store, but I think all of my years of online shopping has truly helped me understand the mind of the customer.

As a buyer, there were so many times when I’d bounce from a seller’s page because the item listed had blurry or dark photos, and no clear description or return policy. Next.

It still surprises me how sloppy some sellers are with photos. Images are sometimes dark, hard to see (especially black or darker colored items), or the close up is blurry and you don’t know what you’re looking at.

If the color of the item didn’t come out accurately, be sure to note that in the description. As awesome as smartphones are these days, sometimes it doesn’t capture the color of an item true to life, so instead of customers wondering if the item was olive green or grey, just write it in the description.

I can’t stress this enough: be as detailed and descriptive as possible, and take quality photos.

Poshmark allows you to take up to eight photos for your item. Take advantage of that and use all eight to show your item in different angles, close ups and model it if you can. It helps to see what the item looks like when worn, rather than just dangling on a hanger.

Here are five mini-hacks to ensure your photos are awesome:

1. Take photos in natural lighting.

If you can’t, make sure it’s brightly lit inside.

2. Use a comparison item in your photos.

If the item is small, snap the photo next to a comparison item (i.e. a coin, an iPhone, anything that’s universally recognized), so people will easily understand the size more accurately. For example, I once sold some tiny diamond stud earrings, so I put a penny in the photo so customers could compare the size.

3. Use a seamstress tape measure.

Lay clothing flat with the tape measure in the photo so you don’t have to write it out in the description, which many customers don’t read anyway.

4. Be upfront about any and all flaws the item may have.

Taking photos of any and all flaws is crucial. Be as transparent as possible so you’re not surprising the buyer. Surprises are only great for birthday parties, not when you’re spending your hard-earned money on something.

This not only helps minimize returns but if you want to continue selling on Poshmark, gaining as many positive reviews will help keep your business going.

5. Use your phone’s editing tool

I would not only snap photos of the flaws, I would also use my editing tool on my iPhone (called Markup) to draw an arrow to the flaw so the customer doesn’t have to search for it.

How to Price Your Item

Do a quick search on Poshmark and eBay to see what your item is fetching. Try to price your item as competitively as possible.

Be Descriptive and Use Adjectives

Channel sixth grade English class and get descriptive. Use as many adjectives as possible, and be detailed about the size, color, condition and how it fit you when you wore it.

An added bonus is if you can suggest ways customers can wear the item in a stylish way.

Build Your Following

Just like Instagram, you can follow other “Poshers.” The first week I sold items, I was surprised to see I had quickly gained 50+ followers, just from posting my items.

If you’re thinking about making this a long-term way to make extra money, follow them back.

I’ve also heard about Poshmark sellers who regularly share other people’s items to their own followers, so this is something you may want to try, as you’re building your customer base.

Add a Nice Note to Your Package

Each time I sold an item, I stuffed turquoise tissue paper in the customer’s box, along with a nice note that asks customers to please contact me first if there are any discrepancies or issues with the item, rather than opening up a case with Poshmark or leaving me a negative review.

Haggling and Best Offer Option

Poshmark has an “offer” option which means buyers can make an offer that’s lower than the price you listed. Keeping this option open when you list your item can help gain more customer interest. You can set the minimum price you’re willing to accept for an item.

Posh Parties

Posh Parties are virtual, real-time shopping events, where sellers (and buyers) get together to shop and sell. It’s another way for Poshmark to encourage social engagement on the app and an opportunity to attract more followers.

You can join a party easily. Just go to your listing when the party starts and press the share button to see the current party. If you want to share, hit the button and you’ll be added to the party.

You can save items to sell, just for parties. Just add the new listing when the party is happening and you’ll receive an option to share it.

Seller Boutique

If you have a lot of things to sell, you can set up your own store on Poshmark. If you appreciate simplicity over fees, then Poshmark might be your best choice. However, if you’re concerned about fees, you might consider eBay, LetGo or even Craigslist or similar.


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36 COMMENTS

36 responses to “Poshmark Review: Is It Worth It to Buy and Sell Used Clothes?”

  1. Josh Patoka says:

    We sell on Poshmark and it’s been a good option in addition to eBay. I think their platform could be a little easier to use, as it feels like Poshmark has outgrown the interface, but it’s easy to list and sell overall.

    • Deacon says:

      I agree. They could use a facelift to make it easier to use.

    • Lora Dodge says:

      I sold my Hermes Apple Watch Band on September 19, 2018 and shipped it overnight using a tracked Fed Ex package. Because I did not use the shipping label provided by Poshmark, they canceled the order and are refusing to pay my portion of the earnings. I attempted to contact them through the only means you are able to contact them (I’m thinking that this is due to the numerous complaints they must receive), which is a short contact form that is submitted to them. You receive an automated response thanking you for your email and to let you know that they will be in touch soon. NOPE, sorry, I have emailed them over 20 times since October 5th, 2018. It is now October 30th, 2018 and I still have no response at all from Poshmark Support. They will not acknowledge me at all. The buyer even contacted them and let them know she received the item, but still nothing. The buyer states that when the transaction was canceled the first time, her funds were returned. They asked her if she would like to repurchase the item so that it will show as sold again vs canceled, and she told them yes. They have kept her payment and refused to pay me my portion of that sale.

      • Deacon says:

        Unfortunately, it does explain that not using the label can result in a delay or loss in earning. It’s in the FAQ section of the website. I am sorry you had a bad experience. I hope you have better luck selling your items in the future should you do so using them or any other site on the internet.

      • zuzubird says:

        Lora, thank you for letting us know about your horrid experience with this outfit. I’m certainly taking my business elsewhere. Have you called the attorney general’s office in your state? If not, I hope you’ll consider doing that. You should be able to find out if you have any recourse or not.

  2. Ana Valencia says:

    This is not worth it! It’s a ripoff! Do not sign up for Poshmark. I recently had an issue where a seller sold me garbage for a high price. I was out of town, so I did not open my package until 5 days later. After 3 days, apparently, they can’t help you out. They just give you a $60 credit, which is waste because I would never shop on this site again. The seller has had no repercussions whatsoever. Poshmark is not for the consumers.

    • Deacon says:

      I’m sorry you had a bad experience as a buyer on this site. But it sounds like they were trying to make it right with credit. Of course, it’s totally up to you whether or not to try again. Perhaps you were unlucky enough to get a bad seller and the next experience would be better.

    • Kitten says:

      So, you didn’t follow the rules and now you’re angry. The three days policy is clearly stated, and you had the option to delay your purchase. Perhaps communicating with the seller to delay shipping may have worked. Your lack of attention to detail is quite evident in your post as you mean “CAN’T help you out”, “repercussions” not “reproductions”, and “whatsoever” not “what so ever”. It makes me think you are a little more at fault than Poshmark. I’m just sayin’.

  3. Michael says:

    I like Poshmark, but they take to much time for shipping – around 7 days and more. Also, there is no international shopping – only in USA. Ebay is better.

    • Deacon says:

      Thanks for your comments and opinions. While I’m sorry you do not love Poshmark, I am glad you have found, and like, Ebay. I’m glad it is meeting your needs.

  4. Matilda Forte says:

    Poshmark is AWESOME! I am a fairly new seller and buyer (as of August 2018), and have had nothing but great transactions from each perspective! I have bought at least 20 items from various sellers, have never had a problem yet, nor have I experienced a long wait period to receive my purchases. As a seller, I am actually kicking butt! In just a few weeks , I have made a bit over a few hundred dollars. I love how simple Poshmark is for the seller. Just take a photo, list your item , share/follow/party, then repeat, repeat, repeat. THEN the sales begin rolling in. All you do is open your email, click on the shipping label, and print it. Then, of course, package your item (with care and regard), drop it at USPS, or schedule the USPS to come to your address to pick the stuff up for you. Its pretty darn simple. I am not a person who favors change too much, or progress (as far as technology goes, anyway) because I like to keep things simple. Like Windows 7, for instance! LOL! I like things to be as fundamental and easy as possible because it’s hard enough just being a mindful and emotional human being these days as it is. So, I appreciate the functionality and ease of selling on Poshmark. Buying on Poshmark is like eating cake (and cake is always your favorite). What could be easier? Selling takes a bit of effort, as far as maintaining an active closet and putting (keeping) your items towards the top of the heap. But, it isn’t rocket science or hard physical labor.
    I love Poshmark from a buyer standpoint, and super, super, SUPER, love LOVE Poshmark from a seller standpoint. It’s a great app and a great marketplace. As with anything in our civilized society, there will always be a few bad apples here and there. But, overall, Poshmark is a great and fair platform for both buyer and seller.

    • Deacon says:

      That’s great to hear that you are having such great success with Poshmark! I hope you have continued success with it. Thanks for your comments!

  5. Red in Texas says:

    This was absolutely the worst buying experience I’ve ever had. I don’t see how they’re still in business. Don’t be fooled–yes, the buyer can post feedback on the seller. But the ONLY feedback you, the buyer, can ever see when thinking about a potential Poshmark seller is the 5 or highest rating. Only the seller can see anything less than that! So, when you look at a seller and see that he/she has excellent ratings, it’s meaningless. (Poshmark says buyers can check how many total sales a seller has and compare how many excellent ratings the seller has, but if that information is available to buyers, I never saw it).

    So the first purchase I made was for a pair of little boy’s boots. The picture wasn’t detailed enough for me to be able to tell that the boots were suede and FILTHY! If I had seen them on a thrift store shelf, I wouldn’t have even picked them up. The seller had the nerve to sell them to me. The total with shipping was $33.00! Then, I found out I had a window of time to file for a refund and I missed it, so I was stuck with them!

    Out of 7 pairs of cowboy boots I bought for my grandchildren, 4 were not as described. Not even close! The sellers are dishonest and when you try to resolve it (you first have to try to communicate with the seller about it), I would get SCREAMED at, via messaging, for it. These were not minor things. They were for boots being advertised as “all leather” when they were vinyl; boots being advertised as a child’s size when the pair was really an adult size; and in “excellent condition” when the leather (or vinyl?) was scraped off. NEVER buy anything on Poshmark! The sellers are scammers!

    • Deacon says:

      It’s too bad you had such terrible experiences with Poshmark. I am curious, though, about why it took so many transactions to find out you did not want to go back to them again? It sounds like you could have stopped dealing with them sooner and saved a little grief and money.

      I wish I had an answer that would solve everything, but I don’t, other than to try a different site next time.

  6. Poshmark will come after me if I give it #bigbrother says:

    Poshmark disables accounts for bad online reviews. Just FYI (read the terms and agreements). That seems super sketch, right? Also, when you google all the Q and A’s, they are answered by Poshmark. But I really don’t care…be forewarned: I sold a designer piece. Poshmark doesn’t have a return policy UNLESS the item is damaged.

    The buyer got the item and then, 6 days later (after a long holiday weekend) decided to open a claim right before the money transferred. She destroyed the item and Poshmark accepted her claim. Now, as a seller, I’m out the money and the designer item. This is a true story everyone should be aware of.

    • Deacon says:

      I’m sorry to hear of this. Did you let them know your side of the story? If that doesn’t help, perhaps you can post something to their Facebook or Twitter. Sometimes putting it out there publicly will get you a response. Thanks for commenting about your negative experience.

  7. Colleen says:

    I had a bad experience on Poshmark and swore I would never buy again. Although I was specifically looking for something to go with several items and couldn’t find it, I searched Poshmark anyway. Of course, in the mean time I found 8 different things and I purchased them all and love them!

    • Deacon says:

      I’m glad to hear your next experience with Poshmark was better than your first and that you didn’t give up due to one bad experience!

  8. Joseph Wetherby says:

    My wife ordered a pair of sneakers as a gift for me. They were supposedly delivered while I was at work. I never got the package. The neighbors know nothing about it. Never EVER in 5 years at this address has ANYONE lost or not received a package. I never accepted the order on the app since it was never recieved. I reported it well within Poshmark’s terms. It took them a week to basically tell us we are on our own. It’s UNBELIEVEABLE. My $142.00 went down the drain. It was the worst experience with online shopping in my life. This is exactly why people are wary of 3rd party seller sites. I WILL TELL ANYONE WHO WILL LISTEN TO FORGET ABOUT POSHMARK.

    • Deacon says:

      I am sorry you had a negative experience with them. Did you check with the freight carrier? Perhaps you could fill out a claim with them? It may not change your views about Poshmark, but maybe you can get some, or all, of your money back. I wish you good luck if you try to pursue it further as also with any future online purchases.

  9. Ben says:

    I’ve read all the comments and I am concerned. I found a 10k solid gold bracelet that I would like to purchase, but I am concerned it will be fake when I receive it. What assurances can you give me?

    • Deacon says:

      Well, it is not up to us to give you those assurances. I would ask that question of Poshmark before you buy it. I wish you luck.

  10. Karl says:

    If you have any question, don’t bother. Poshmark’s customer service is an unreasonable liability from a buyer AND seller viewpoint. They have no direct customer service. Your only option is to email them and wait. If you don’t get a helpful response, you have to wait again for another reply. They say email allows them to keep better track of issues, but my last 2 emails about website or technical issues went unanswered for almost a full week. I’ve also alerted Poshmark to numerous fakes that I absolutely knew were fakes (SO many things were wrong about them). They often failed to pull the listing and, when I’ve been able to identify victims and reach out, those victims have told me Poshmark essentially said, “tough luck.” It doesn’t matter that they were the unwitting victim of a fake that Poshmark knew or should have known about. If it’s outside of Posh’s little window, you’re stuck with the counterfeit (regardless of the legal issues with distributing fakes). It actually took a customs complaint to get a large block of fakes finally pulled. Poshmark has raised almost $160 million in venture capital and has apparently spent $0 on customer service… don’t feed this machine!

  11. bjs says:

    I had a bad transaction through Poshmark.com and a bad seller who sold me rain boots which were defective and leaked and were peeling at the seams. I took pictures of the item and filed for a return the same day I received them, using Poshmark’s online system. I was denied my claim based on false trumped up charges and false allegations, all which could be proven false by the date and time of the delivery, and the time the photos were uploaded. I contacted my bank and filed a claim with their claims department sending them the pictures of the defective item. The bank was horrified about the scam and very sympathetic to my cause and allowed me to file for a reversal of the funds. The bank gave me a temporary refund for the amount of the item ($42.49) while they proceeded with their investigation.

    When the bank contacted Poshmark, they falsely alleged they had given me the refund, using a different refund amount of a different item that they had, in the past, refunded me. Then they had the money that I had received from the bank for my claim removed from my account.

    I contacted the bank and explained that there were two different transactions: one for $35.99 on Jan 16th, that I had been refunded for by Poshmark, and the $42.29 item purchased on Jan 14th that I was not refunded for. The Bank Rep said “yes I can see there are two different transactions, and the dates of purchase and the amounts differ. So, Poshmark basically lied to the bank and said they gave me the refund when they did not, and pulled up a different refund and gave the bank that amount which was then withdrawn illegally from my account. The Bank Rep said, “don’t worry we will get you your funds back and continue to investigate your claim.”

    It is pretty serious when Poshmark attempts to defraud it customers by giving the bank erroneous information about different transactions in order to steal from consumers!

    • Deacon says:

      I’m sorry you are going through this. Sometimes it does take a while to prove your point and much investigation and proof to get the issue resolved. I hope you stick with it and get your refund.

  12. Gina Patterson says:

    Stay with Ebay. I just had the worst experience trying to return an item which was falsely advertised. Now I’m trying to get a Posh account, which seems to be another fiasco.

  13. Sydney Goldstein says:

    I am so glad I read all of these comments. I have a closet full of designer clothes and actually considered selling them through Poshmark, but now I wouldn’t dream of doing business with this company. I’m so glad I dodged a bullet!
    Sydney

    • Deacon says:

      That’s why we post both the feedback we receive. It helps our readers decide for themselves. I hope you are able to sell your items for a good price.

  14. Elizabeth McGuire says:

    What you don’t tell people is that you spend a lot of time photographing and taking measurements of garments. Then, of course, creating an item description. You price your items and most times you wind up marking them down and selling for a lot less than you thought you would get. Your items sit there posted for months on end. I “worked” the Poshmark seller thing and it’s a waste of time and money. After major time spent posting, photos, etc etc, then the packing and the thank you notes they expect you to send with the items, any person will soon come to find you are not paid fairly and can’t make a living or even much of any money consistently. You could sell an item for $30 on Poshmark and have spent over two hours in posting, photos, measurements, response to buyers, marking down, packing, writing thank you, and driving to and from the post office. Then, Poshmark takes their cut and what do you have left? I’d love to see your sales record if you think this site is worth it. After 8-9 months, I made a total of $500. It was a total waste of time. There are people selling items for $10 and less. There is no way in the world getting $5 to $10 for an item is worth your time or effort.

  15. Jessie says:

    I love Poshmark! I make around $400-500 per month. I reserve Saturdays to photograph and list all of my new items and I spend at least 30 minutes a day not only selling my products, but also sharing others’. This increases your visibility and the sellers you shared would, in turn, share your items. I have about 25,000 followers and I’ve been doing this for almost a year. Price your items competitively. If I’m looking to sell a pair of jeans for $25, I list it at $28 and then when someone likes it, I give them a 10% discount, which equates to $25. Both parties are happy. I always print labels provided by Poshmark. You guys, read the instructions first. This is the only way Poshmark can know for sure that your package got to its destination. It really just takes 5 minutes of research and common sense. It’s helped me pay off my student loans, so I’m grateful.

    • Deacon says:

      That’s great that Poshmark is working well for you! I do think you are right that in order to be successful it helps to read the instructions and rules first before posting items for sale on a site.

  16. Kim says:

    If you sell on Poshmark as a boutique, how do you handle the taxes etc. at the end of the year for your earnings?
    KC

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